Epson apparentloy did reply to the Watchdog enquiry and (usual cop out) stated they could not comment on what other divisions of Epson did or didn't do. Known in the trade as "How to alienate your customers if they don't live in the good ole US of A". downloadable from website - cannot be downloaded (nor if sent attached to an e-mail by a USA friend installed) because even where the model of printer is identical, the USA Serial Numbers are different - so as the serial has to be entered during installation - the installation is aborted if the serial number is not one for a USA model. So, as the USA Epson utility cannot be used by anyone in the UK or EU, how on Earth do people sort out this "problem" themselves? The USA utility. However, just doing that does not remove the wretched message (nor gets the printer working again) until the counter is reset. They did not explain that the notice "Your printer has come to the end of its serviceable life" actually only meant the waste ink pads required replacement.Īs many regulars to this forum will know, there are plenty of videos on (some good, many bad) that show how to fit a waste ink tank on virtually all models of Epson printers.
The person reporting problems with his Epson printer explained when his printer stopped working - and after discussion with Epson's UK Support - he was told it would cost quite a considerable sum (around £100+) to service his printer - but Epson would offer 20% discount on a new printer. On a TV programme (Watchdog) in the UK this Tuesday was a feature about how Epson UK (and for that matter, EU countries too) were not able to access the utility provided by Epson USA to reset the Waste Ink Counter.
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